{"id":36,"date":"2026-05-23T09:41:48","date_gmt":"2026-05-23T09:41:48","guid":{"rendered":"https:\/\/bydiehoek.co.za\/?page_id=36"},"modified":"2026-05-23T09:41:48","modified_gmt":"2026-05-23T09:41:48","slug":"shipping-details","status":"publish","type":"page","link":"https:\/\/bydiehoek.co.za\/?page_id=36","title":{"rendered":"Shipping details"},"content":{"rendered":"<div id=\"tracking-container\" class=\"bobgo-tracking\">\n\t<!-- Search form for tracking number -->\n\t<div id=\"mc-search-container\" class=\"mc-hidden bobgo-card\">\n\t\t<div>\n\t\t\t<div>\n\t\t\t\t<h2>Please enter your order number or tracking reference below.<\/h2>\n\t\t\t<\/div>\n\t\t\t<div class=\"clearfix\">&nbsp;<\/div>\n\t\t\t<form id=\"tracking-form\">\n\t\t\t\t<input type=\"text\" id=\"mc-tracking-number\" name=\"order-number\" placeholder=\"Enter your order number, e.g. 13126\" value=\"\" autofocus \/>\n\t\t\t\t<div>&nbsp;<\/div>\n\t\t\t\t<button id=\"mc-track-button\" type=\"submit\">Track<\/button>\n\t\t\t<\/form>\n\n\t\t\t<!-- Loader -->\n\t\t\t<div class=\"mc-hidden text-center\" id=\"mc-tracking-loader\">\n\t\t\t\t<div class=\"sk-circle\">\n\t\t\t\t\t<div class=\"sk-circle1 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle2 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle3 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle4 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle5 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle6 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle7 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle8 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle9 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle10 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle11 sk-child\">&nbsp;<\/div>\n\t\t\t\t\t<div class=\"sk-circle12 sk-child\">&nbsp;<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<!-- Error message container -->\n\t\t<div id=\"mc-error-container\" class=\"mc-hidden\">\n\t\t\t<script id=\"mc-error-template\" type=\"text\/mustache\">\n\t\t\t\t<span class=\"mc-error\">{{error}}<\/span>\n\t\t\t<\/script>\n\t\t<\/div>\n\t<\/div>\n\n\t<!-- Tracking data container -->\n\t<div id=\"mc-tracking-container\" class=\"mc-hidden\">\n\t\t<!-- Mustache template for displaying tracking information -->\n\t\t<script id=\"mc-tracking-template\" type=\"text\/mustache\">\n\t\t\t{{#shipments}}\n\t\t\t<div class=\"bobgo-tracking bobgo-tracking-shipment bobgo-card\">\n\t\t\t\t<!-- Shipment Header -->\n\t\t\t\t<div class=\"bobgo-card\">\n\t\t\t\t\t<div class=\"steps-header\">\n\t\t\t\t\t\t<div class=\"section-heading\">\n\t\t\t\t\t\t\t<div class=\"section-heading-header\">{{shipment_tracking_reference}}<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<!-- Movement Events -->\n\t\t\t\t\t<div class=\"steps-events\">\n\t\t\t\t\t\t<div class=\"horizontal-line\"><\/div>\n\t\t\t\t\t\t<div class=\"steps-grid\" style=\"grid-template-columns: repeat({{columns}}, minmax(0, 1fr));\">\n\t\t\t\t\t\t\t{{#movementEvents}}\n\t\t\t\t\t\t\t<div class=\"step-container\">\n\t\t\t\t\t\t\t\t<div class=\"step-image-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"image-flex-container line-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"image-container\">\n\t\t\t\t\t\t\t\t\t\t\t<img src={{image}} alt={{status}} style={{imageStyle}} \/>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t{{#shouldAddVerticalLine}}\n\t\t\t\t\t\t\t\t\t\t<div class=\"vertical-line\"><\/div>\n\t\t\t\t\t\t\t\t\t\t{{\/shouldAddVerticalLine}}\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"step-text-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"text-flex-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"step-text-container-status\">{{status}}<\/div>\n\t\t\t\t\t\t\t\t\t\t{{#hasDateAndTime}}\n\t\t\t\t\t\t\t\t\t\t<div class=\"step-text-container-time\">{{date}}<br \/>{{time}}<\/div>\n\t\t\t\t\t\t\t\t\t\t{{\/hasDateAndTime}}\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t{{\/movementEvents}}\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Shipping Details -->\n\t\t\t\t<div class=\"bobgo-card\" style=\"margin-top: 30px;\">\n\t\t\t\t\t<div class=\"shipping-details-header\">\n\t\t\t\t\t\t<div class=\"section-heading\">\n\t\t\t\t\t\t\t<div class=\"section-heading-header\">Shipping details<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"status-badge\">{{status_friendly}}<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"shipping-details\">\n\t\t\t\t\t\t<div class=\"shipping-details-column\">\n\t\t\t\t\t\t\t<div class=\"shipping-details-row\">\n\t\t\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-label\">Shipment<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{shipment_tracking_reference}}<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"shipping-details-row\">\n\t\t\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-label\">Order<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{order_number}}<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"shipping-details-column\">\n\t\t\t\t\t\t\t<div class=\"shipping-details-row\">\n\t\t\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-label\">Service level<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{service_level}}<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"shipping-details-row\">\n\t\t\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-label\">Courier<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{courier_name}}<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t{{#showEstimatedDeliveryRange}}\n\t\t\t\t\t\t\t\t<div class=\"shipping-details-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"bobgo-label\">Estimated delivery<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{deliveryRange}}<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t{{\/showEstimatedDeliveryRange}}\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\t<!-- Pickup Point Details -->\n\t\t\t\t{{#hasPickupPointDetails}}\n\t\t\t\t<div class=\"bobgo-card\" style=\"margin-top: 30px;\">\n\t\t\t\t\t<div class=\"section-heading\" style=\"margin-bottom: 30px;\">\n\t\t\t\t\t\t<div class=\"section-heading-header\">{{pickupPointHeader}}<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"location-details\">\n\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t<div class=\"bobgo-label\">{{locationType}} name<\/div>\n\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{delivery_location.name}}<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t<div class=\"bobgo-label\">Location<\/div>\n\t\t\t\t\t\t\t<div class=\"location-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">{{delivery_location.address}}<\/div>\n\t\t\t\t\t\t\t\t{{#hasLocationDescription}}\n\t\t\t\t\t\t\t\t<div class=\"bobgo-value location-description\">{{delivery_location.description}}<\/div>\n\t\t\t\t\t\t\t\t{{\/hasLocationDescription}}\n\t\t\t\t\t\t\t\t<div class=\"bobgo-value\">\n\t\t\t\t\t\t\t\t\t<span class=\"directions-link\" id={{shipment_tracking_reference}} direction-lat={{delivery_location.lat}} direction-lng={{delivery_location.lng}}>\n                      \t\t\t\t\t<svg class=\"directions-link-icon\" aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"diamond-turn-right\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\">\n                        \t\t\t\t\t<path fill=\"currentColor\" d=\"M227.7 11.7c15.6-15.6 40.9-15.6 56.6 0l216 216c15.6 15.6 15.6 40.9 0 56.6l-216 216c-15.6 15.6-40.9 15.6-56.6 0l-216-216c-15.6-15.6-15.6-40.9 0-56.6l216-216zm87.6 137c-4.6-4.6-11.5-5.9-17.4-3.5s-9.9 8.3-9.9 14.8v56H224c-35.3 0-64 28.7-64 64v48c0 13.3 10.7 24 24 24s24-10.7 24-24V280c0-8.8 7.2-16 16-16h64v56c0 6.5 3.9 12.3 9.9 14.8s12.9 1.1 17.4-3.5l80-80c6.2-6.2 6.2-16.4 0-22.6l-80-80z\"><\/path>\n                      \t\t\t\t\t<\/svg>\n                      \t\t\t\t\t<span class=\"directions-link-text\">Get directions<\/span>\n                    \t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t{{#hasInstructions}}\n\t\t\t\t\t\t<div class=\"location-instructions-wrapper\">\n\t\t\t\t\t\t\t<div class=\"label-value-container\">\n\t\t\t\t\t\t\t\t<div class=\"bobgo-label\">Instructions<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"location-instructions-wrapper\">\n\t\t\t\t\t\t\t\t<ol class=\"location-instructions-list\">\n\t\t\t\t\t\t\t\t\t{{#pickupPointInstructions}}\n\t\t\t\t\t\t\t\t\t<li>{{.}}<\/li>\n\t\t\t\t\t\t\t\t\t{{\/pickupPointInstructions}}\n\t\t\t\t\t\t\t\t<\/ol>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"location-support-container\">\n\t\t\t\t\t\t\t\t<div>View our <a class=\"location-support-link support\" href=\"https:\/\/www.bobbox.co.za\/how-it-works\/\" target=\"_blank\">frequently asked questions<\/a><\/div>\n\t\t\t\t\t\t\t\t<div>Contact our support team at <a class=\"location-support-link\" href=\"mailto:support@bobbox.co.za\">support@bobbox.co.za<\/a> or <a href=\"tel:+27129401063\" class=\"location-support-link\">(+27) 12 940 1063<\/a><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t{{\/hasInstructions}}\n\t\t\t\t\t<\/div>\n\t\t\t\t\t{{#hasLocationImage}}\n\t\t\t\t\t<div class=\"location-image\">\n\t\t\t\t\t\t<img src={{delivery_location.image_url}} alt=\"Bob Box location image\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t{{\/hasLocationImage}}\n\t\t\t\t<\/div>\n\t\t\t\t{{\/hasPickupPointDetails}}\n\n\t\t\t\t<!-- Tracking Events -->\n\t\t\t\t<div class=\"bobgo-card\" style=\"margin-top: 30px;\">\n\t\t\t\t\t<div class=\"section-heading\" style=\"margin-bottom: 30px;\">\n\t\t\t\t\t\t<div class=\"section-heading-header\">Tracking events<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t{{#isCancelled}}\n\t\t\t\t\t<div class=\"courier-info\">The shipment has been cancelled.<\/div>\n\t\t\t\t\t{{\/isCancelled}}\n\t\t\t\t\t{{#isPendingCollection}}\n\t\t\t\t\t<div class=\"courier-info\">Your shipment will be collected soon. Please check back later for more information.<\/div>\n\t\t\t\t\t{{\/isPendingCollection}}\n\t\t\t\t\t{{#hasTrackingEvents}}\n\t\t\t\t\t<!-- Loop through each grouped checkpoint (which represents a date) -->\n\t\t\t\t\t{{#groupedCheckpoints}}\n\t\t\t\t\t<div class=\"grouped-checkpoints\">\n\t\t\t\t\t\t<div class={{className}} style=\"left:4.5px;\"><\/div>\n\t\t\t\t\t\t<div style=\"z-index: 10;\">\n\t\t\t\t\t\t\t<span class=\"location-marker\"><\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<!-- Display events for this date -->\n\t\t\t\t\t\t<div class=\"grouped-checkpoints-wrapper\">\n\t\t\t\t\t\t\t<div class=\"checkpoints-header\">{{date}}<\/div>\n\t\t\t\t\t\t\t{{#checkpoints}}\n\t\t\t\t\t\t\t<div class=\"checkpoint-wrapper\">\n\t\t\t\t\t\t\t\t<div class=\"checkpoint-row\">\n\t\t\t\t\t\t\t\t\t<div class=\"checkpoint-time\">{{time_string}}<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"checkpoint-status-wrapper\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"checkpoint-status\">{{status_friendly}}<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"checkpoint-message\">{{message}}<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t{{\/checkpoints}}\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t{{\/groupedCheckpoints}}\n\t\t\t\t\t{{\/hasTrackingEvents}}\n\t\t\t\t\t{{#courier_name}}\n\t\t\t\t\t{{#courier_phone}}\n\t\t\t\t\t<div class=\"courier-info\">\n\t\t\t\t\t\tFor additional information, please contact <strong>{{courier_name}} ({{courier_phone}})<\/strong> and quote tracking reference <strong>{{id}}<\/strong>.\n\t\t\t\t\t<\/div>\n\t\t\t\t\t{{\/courier_phone}}\n\t\t\t\t\t{{\/courier_name}}\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t{{\/shipments}}\n\n\t\t\t<!-- Branding -->\n\t\t\t{{#show_branding}}\n\t\t\t<div class=\"bobgo-logo\">\n\t\t\t\t<a href=\"https:\/\/www.bobgo.co.za\/\" target=\"_blank\">\n\t\t\t\t\t<img decoding=\"async\" src=\"{{bobgo_logo}}\" alt=\"Bob Go\" title=\"Bob Go\" \/>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t{{\/show_branding}}\n\t\t<\/script>\n\t<\/div>\n\n\t<!-- Error message container -->\n\t<div id=\"mc-error-container\" class=\"mc-hidden\">\n\t\t<script id=\"mc-error-template\" type=\"text\/mustache\">\n\t\t\t<span class=\"mc-error\">{{error}}<\/span>\n\t\t<\/script>\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=36"}],"version-history":[{"count":0,"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=\/wp\/v2\/pages\/36\/revisions"}],"wp:attachment":[{"href":"https:\/\/bydiehoek.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}